FAQs

When will I receive my digital portrait?

In 1-4 days.

How will I receive my digital portrait? 

We will send it to you on the email you gave us at checkout.

What if I want to change something from my illustration?

We offer 3 free revisions after we send you the portrait to 100% guarantee your satisfaction with your image.

What if I have more than 6 people in the image?
Please contact us at info@yellowturnout.com for a special discount. We will respond to you within a day, most probably within a few hours.

Does my pet/baby count as a character?

Yes.

How long does shipping take?

It depends on your location. Click here to find out how long it takes to ship to your country/region.

I have a question, who do I contact?

Send us a message at info@yellowturnout.com.

Can I pay with my own currency?

You will probably see the prices in your own currency (based on your location). That serves you as a guide to know the value of the product, because at check out you will have to pay using USD, which most debit and credit cards accept without a problem. So although we only accept USD payments at the moment, it should not be a problem to you at all. If there is a problem, don't doubt contacting us at info@yellowturnout.com, we will get back to you within a day.

Can I use my portrait for whatever I want (example: for commercial use)?

Yes, you can do with your illustration as you please. 

If you have any other questions, feel free to contact us at info@yellowturnout.com